30-Day Money-Back Guarantee

The guarantee applies to BillWise Diagnostic Guides, standalone 30-Day Action Plans, Complete Bundles, optional digital checkout add-ons purchased directly through the LavioGuides checkout flow.

Each eligible digital product or add-on is covered for 30 calendar days from its purchase. A Complete Bundle is treated as one bundle purchase for a bundle-refund request.

Email support@lavioguides.com from the email address used at checkout within 30 calendar days of purchase. Include the guide or product title and any available order or reference information.

Do not send payment-card details. No physical return is required because these are digital products.

Refunds are returned to the original payment method. Bank or payment-provider processing time may vary after the refund is issued.

This guarantee is about satisfaction with the purchased digital product. It is not a promise that your utility bill will decrease, that a particular cause will be found, or that a utility adjustment will be granted.

This policy does not limit mandatory consumer rights that apply by law.